Your privacy is important to us. This Privacy Notice explains what personal data we collect from you, through our interactions with you and through our services, together with how we use and store that data and the processes we have in place to keep your data secure.
What personal data do we collect?
When you interact with us, for example by making an enquiry, submitting a support ticket or registering to receive our e-news, we collect the personal data you submit, such as your name, address and email address.
We may also collect information from you for the administration and delivery of our business services.
How do we use your personal data?
The personal information you submit through our contact forms will only be used to answer your specific enquiry, administer your account and to provide the products or services you have requested from us.
If you register for our email newsletters or have agreed to receive marketing information from us in another way which complies with GDPR consent rules, you will receive occasional emails to let you know about hints, tips, news and offers. You will have the ability to unsubscribe from these emails at any time using the opt-out link at the bottom of the emails.
If you register to use our support centre we use your information to keep you up to date with our progress in resolving your issue.
We use the information collected via Google Analytics to help us understand the effectiveness of our website in our marketing and to inform decisions about how we improve it.
Other information we collect is used to enable the delivery of our business services, which includes the use of third-party partners.
We may also send out information by email if it complies with legitimate interest rules. Whereby we send information to clients who have not opted-in to receive email marketing, but who need to be kept up to date with important news about the products and services they have with us.
What third-party partners do we use?
We use a number of third-party partners, who are all committed to GDPR compliance.
For our Hosting Services, we use 3 hosting partners, listed below, whose servers are all UK based
- Professional WordPress Hosting
- Cloud Hosting & Managed VPS Servers
- Shared Hosting & POP/IMAP email accounts
To deliver Resolution Email Marketing we use a leading US-based email marketing provider as an Agency Partner. They comply with the US-EU agreement, Privacy Shield.
For our Business Hosted Exchange Emails, we use a UK based cloud services partner.
For our Support Centre ticketing system we use a US-based partner.
How do we store your information?
For our business purposes, we have our own cloud-based Resolution CRM system, the client personal data we store on this system is hosted by our UK based Cloud Hosting partner.
Data for our various other services are hosted by our 3rd party partners.
What processes do we have to keep your data secure?
We have access to client personal data via Resolution CRM and, as a professional reseller of our services, we have access to manage our clients’ accounts via our third-party partners control panels. We take the security and privacy of our clients’ data very seriously and can confirm that our internal processes are GDPR compliant, including:
- never sharing any personal data with any other third parties (other than the minimum data required to deliver our services via our partners)
- ensuring all admin and partner control panel passwords are strong and limiting access to only those personnel who need it, using a secure password management system
- never accessing or interacting with any client personal data accessible via partner control panels unless we have prior consent, or access is required to deliver agreed work.
We also ensure that all personal data that is transferred between our computer browsers and any of our partners’ web servers use SSL, which is the standard security technology for establishing an encrypted link.
Under GDPR you have rights relating to any personal data that is being stored by us, these are:
- The right of access;
- The right to rectification;
- The right to erasure (also known as the ‘right to be forgotten’);
- The right to restrict processing;
- The right to data portability;
- The right to object;
- Rights with respect to automated decision-making and profiling.
If you’d like to know more about these rights please see our Data Protection Policy. If you’d like to exercise any of your rights please contact Matt Groom.
Updating of this notice
Our Privacy Notice may be updated from time to time.